Frequently Asked Questions
Do you accept card payment?
Yes. We accept all major credit card and debit card.
Do you accept PayPal payments?
Yes we accept PayPal as a payment method. If you do not have a PayPal account you will be given the option to create one before you check out.
Is My Payment Information Safe?
Yes, Your Personal Information Will Be Treated With Care And Is Only Transferred Over To Us Via A Secure Server Connection. No Financial Information Is Held On Our Systems. We Are A Member Of "Verified By Visa" And "Secure By MasterCard" Which Provide Additional Security When Using Your Payment Cards For Online Purchases.
RETURNS & REFUNDS
I changed my mind i no longer want my product.
If you no longer want the item you have ordered please email us straight away (email@example.com) stating you i will like to cancel your order. If your order has already been processed and shipped out then will have to refund you once the item has been returned to us.
Where will my refund appear?
If you have made a payment via PayPal your refund will go back into that exact PayPal account. If you have made your payment via Card, then your refund will appear in that exact Card account.
How long will a refund take to appear back on my card?
Please allow 7-10 working after we have received the returned goods for your refund to be processed.
I Have Received The Wrong Product
If you have received a wrong Item In your Order, please send this back to us using the returns form so that we can resolve the issue. You can also email us at firstname.lastname@example.org. If you need to raise a question about This.
What is the return address?
4 Atkins Square, 20
E8 1 FA
How long does Pre-orders take to be shipped out to me?
Once the item you purchased on pre-order arrives in stock, will aim to deliver them to you within 24 hour receiving them. Each pre-ordered item time frame varies and will be displayed in the product description box.
How do i know if an item is for pre-order?
All of our pre-ordered items will be marked in bold and also stated before you check out.
How long does it take for my item to be delivered to me?
Deliveries to the UK using our royal mail tracked (£3.99) will take 3-7 working days. UK express delivery (£12.99) will take 2-3 working days.
Deliveries out of the UK (£14.99) will take 5-12 working days. Express deliveries outside of the UK will take 5-7 working days.
I have not received my item what do i do?
If you have not received your item please contact our sales team at email@example.com were our team will be more than happy to help you. Please ensure that you check your tracking number before contacting us as this will let you know where you item currently is.
I Can't Sign Into My Account?
First, Please Check That You Are Using The Correct Email Address And Password To Sign Into Your Account. You Can Use The Forgotten Password Link Which Will Remind You Of Your Password. If This Does Not Help, Please Email Us On firstname.lastname@example.org
I Have Not Received A Confirmation Email
If You Have Not Received A Confirmation Email, Please Email Us ON email@example.com And We Will Resend This Email To You.
My Payment Has Declined, Why?
When Entering Your Card Details, Please Ensure That You Enter The Correct Details Including The Billing Address. If You Need Further Assistance, Please Email Us On firstname.lastname@example.org including Your Name, Email Address And Type Of Card That You Are Using To Place The Order.
I Am Not Receiving Your Newsletters
If You Have Signed Up To Receive Our Newsletters And Have Not Received Them, They May Be Going To Your Spam Folder. To Correct This, Please Add email@example.com to Your Address Book Or Safe Email List.
If you have any other questions please fill out our contact form or email us firstname.lastname@example.org. Thank you! :)